These Terms of Service (“Terms”) govern your access to and use of ReigniteMe (the “Service” or “Platform”), available at reigniteme.io (the “Site”), operated by HotTable App Ltd, trading as ReigniteMe (“ReigniteMe”, “we”, “us”, “our”).

By creating an account, starting a trial, subscribing, clicking “I agree”, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Company details and contact

Operator: HotTable App Ltd (trading as ReigniteMe)
Company No.: 13413570
Registered office: Suite 6149, 34-35 Hatton Garden, Unit 3a, London, England, EC1N 8DX
Support/contact: support@reigniteme.io

2. Definitions (key ones)

“Customer” / “you”: the person or entity using the Service.
“User Content”: anything you create, upload, generate, schedule, send, or publish using the Service (posts, comments, messages, connection requests, prompts, templates, data, etc.).
“Connected Account”: any third-party account you connect (e.g., LinkedIn).
“Third-Party Services”: services not operated by us that integrate with the Service (e.g., providers listed in Section 9).
“Subscription”: the paid plan billed monthly.

3. Eligibility and account rules

Age: You must be 18+.

Authority: If you use the Service on behalf of a company, you confirm you have authority to bind that entity.

Accurate info: You must provide accurate registration and billing details and keep them updated.

Security: You are responsible for safeguarding your credentials, devices, and access tokens. Notify us promptly of suspected compromise.

4. What ReigniteMe does (and what it does not)

ReigniteMe provides software tools to assist with professional social growth and outreach on LinkedIn, including features such as:

network growth workflows (automated connection requests with personalised messages),
post creation, scheduling, and publishing to LinkedIn,
prospect discovery and multi-step messaging sequences,
AI-assisted drafting and personalisation of posts, comments, and messages,
AI-generated LinkedIn banner images (using Google Gemini image generation),
LinkedIn profile analysis, improvement suggestions, and deterministic profile scoring,
feed monitoring, automated commenting, and engagement workflows (likes, endorsements, comments),
deep relationship-building sequences (multi-step engagement campaigns),
knowledge hub for storing and retrieving research, insights, and content context,
activity summary and digest emails,
gamification features (XP, levels, achievements, challenges),
referral program tools and credit/discount tracking.

ReigniteMe is a tool. Not an agency. Not your legal adviser.
We do not provide legal, compliance, HR, recruiting, advertising, or financial advice. You are solely responsible for how you use the Service and for the outcomes.

5. Your responsibility for everything posted or sent

You are solely responsible for:

all User Content (including AI-generated content), and
all actions taken through your Connected Accounts, whether initiated by you, your team, or via automation settings you enable.

That includes responsibility for:

legality, accuracy, truthfulness, and non-infringement,
compliance with third-party platform rules (including LinkedIn rules),
obtaining any required consents (marketing, privacy, e-privacy),
compliance with anti-spam and consumer protection laws.

We disclaim liability for what you publish or send.
You agree that you — not ReigniteMe — are the publisher/sender of all User Content.

6. Automation risk disclosure (platform enforcement / account safety)

Automation and third-party platform use carries risk. By connecting and using automation features you acknowledge and accept that:

Third-party platforms (including LinkedIn) may change policies, detect automation, rate-limit, restrict, suspend, or permanently ban accounts at any time, with or without notice.
We make commercially reasonable efforts to reduce risk (e.g., pacing, throttling, safety controls, and recommended limits), but we do not guarantee account safety, deliverability, reach, or outcomes.

You accept full responsibility for:

configuring your campaigns and actions,
selecting targets and content,
operating within limits, and
any enforcement actions, reduced reach, or account restrictions.

No warranty: The Service is provided “as is” and “as available.” Use at your own risk.

7. AI-generated content disclaimer

If the Service generates suggestions, messages, comments, posts, or images using AI:

AI output — including text and generated images (such as LinkedIn banners) — may be inaccurate, incomplete, misleading, or inappropriate.
AI-generated images may contain invisible digital watermarks (e.g., Google SynthID) embedded by the underlying AI provider.
You must review and approve all content before publishing, sending, or downloading.
You are responsible for verifying claims, ensuring tone/brand safety, and compliance with platform rules and applicable laws.
Generated images are provided for your personal/professional use on LinkedIn. You are responsible for ensuring your use complies with LinkedIn’s image, branding, and intellectual property guidelines.
We are not liable for AI outputs (text or image) or your reliance on them.

8. Subscriptions, trial, billing, and cancellations

8.1 Pricing and trial

Subscription plans: Multiple subscription tiers are available (e.g., Growth, Core, Pro), each billed monthly in advance in USD. Current pricing is displayed at checkout and may be updated from time to time.
Trial: 2 days. After the trial, your Subscription begins automatically unless you cancel before the trial ends.

8.2 Billing provider

Payments are processed by Stripe and may be subject to Stripe's terms.

8.3 No refunds

All fees are non-refundable once billing starts, except where refunds are required by applicable law (e.g., certain mandatory consumer rights in some jurisdictions).

No refunds or credits for:

partial months,
unused time,
pauses,
downgrades,
dissatisfaction with results, or
account restrictions imposed by third parties.

8.4 Cancellation

You can cancel your Subscription in-app (or via billing portal if provided). Cancellation stops renewal; you keep access until the end of the current paid period.

9. Third-party services, dependencies, and limitations

The Service may integrate with or depend on providers such as:

Unipile (LinkedIn account connectivity and orchestration),
OpenAI (AI text generation — posts, comments, messages, profile analysis),
Google Gemini (AI image generation — LinkedIn banners),
Perplexity (AI-powered content research and web search),
Apify (public web data retrieval),
Pinecone (vector database for knowledge hub features),
Stripe (payments and subscription management),
PayPal (referral reward payouts),
Google (OAuth authentication),
Sentry (error monitoring and diagnostics),
Amazon Web Services / S3 (asset and image storage),
Redis / Upstash (caching, background job processing),
Heroku (application hosting),
SMTP / email providers (activity summary and platform notification emails).

We are not responsible for Third-Party Services, including outages, API changes, policy changes, suspensions, or pricing changes. If a Third-Party Service changes or becomes unavailable, we may modify or disable affected features.

10. Referral program terms

ReigniteMe offers a referral program (“Referral Program”) that allows registered users to earn rewards for referring new paying customers. By participating, you agree to the following terms in addition to the rest of these Terms of Service.

10.1 Eligibility

All registered users with an active account may participate.
Referred persons (“Referees”) must be genuinely new customers who have not previously held a paid subscription.
Self-referrals (referring yourself, your own additional accounts, or accounts you control) are prohibited.

10.2 Referee benefit

A Referee who subscribes via a valid referral link receives 20 % off for the first 2 months of their paid plan, applied automatically at checkout.

10.3 Referrer reward — choice of cash or credit

For each Referee who completes their first paid billing cycle (i.e., the initial subscription charge is successful and not refunded or disputed), the referring user (“Referrer”) may choose one of the following rewards per qualifying referral:

$10 USD cash reward — credited to the Referrer’s in-platform cash balance and withdrawable via PayPal (see 10.4); or
20 % subscription credit — applied as a discount to the Referrer’s next monthly billing cycle (one credit per referral).

The choice is made per referral and is irrevocable once confirmed. You cannot claim both rewards for the same referral.

10.4 Cash withdrawals via PayPal

Cash rewards accumulate in your in-platform referral cash balance (displayed in USD).
Minimum withdrawal: $10 USD.
To withdraw, you submit a withdrawal request through the Service UI, providing a valid PayPal email address.
Withdrawal requests are reviewed and processed manually by our team, typically within 3–5 business days, but we do not guarantee a specific processing timeline.
Payments are sent to the PayPal account associated with the email you provide. It is your sole responsibility to ensure the email is correct and that you have access to that PayPal account. We are not liable for funds sent to an incorrect address you provided.
We reserve the right to delay, withhold, or reject a withdrawal if we suspect fraud, policy violation, or if additional verification is required.
PayPal’s own terms, fees, and availability apply. We are not responsible for PayPal service availability, holds, or fees PayPal may charge on receipt.

10.5 Tax responsibility

Referral rewards (whether cash or credit) may be considered taxable income in your jurisdiction. You are solely responsible for:

determining whether referral earnings are taxable under your local laws,
reporting and paying any income tax, self-employment tax, VAT, GST, or other taxes that may apply,
maintaining records of your referral earnings and withdrawals.

ReigniteMe does not withhold taxes on referral payouts, does not issue tax forms (such as IRS Form 1099), and does not provide tax advice. You are solely responsible for any tax reporting obligations that may arise from referral earnings in your jurisdiction. Consult a qualified tax professional if you are unsure about your obligations.

10.6 No employment or contractor relationship

Participation in the Referral Program does not create an employment, agency, partnership, or independent contractor relationship between you and ReigniteMe. Referral rewards are incentives, not compensation for services.

10.7 Fraud prevention and abuse

We may cap, withhold, reverse, or forfeit rewards for suspected abuse, fraud, manipulation, fake accounts, self-referrals, referral-scheme gaming, chargebacks, or violation of these Terms.
If a Referee’s payment is refunded, disputed, or charged back, the corresponding referral reward may be reversed or deducted from your cash balance.
We may terminate your participation in the Referral Program at any time for any reason.

10.8 Program changes and termination

We may modify reward amounts, add caps, change withdrawal methods, or discontinue the Referral Program at any time.
Accrued, unclaimed cash balances at the time of program termination will be honoured for withdrawal for 90 days after notice, after which unclaimed balances may be forfeited.
Changes take effect when posted; continued participation constitutes acceptance.

10.9 Jurisdictional compliance

The Referral Program is intended for use where such programs are lawful. Some jurisdictions regulate referral incentives, cash payouts, or money transmission. By participating, you represent that:

participating and receiving cash or credit rewards is lawful in your jurisdiction,
you will comply with all local laws applicable to receiving referral income or incentives,
you will not participate from any jurisdiction where doing so would violate applicable law.

We reserve the right to restrict or exclude participants in jurisdictions where the Referral Program (or any component, such as cash payouts) may be unlawful or create regulatory obligations we cannot reasonably fulfil.

11. Acceptable use policy (AUP)

You agree you will not use the Service to:

Violate any law, regulation, or court order.
Violate any third-party platform terms, including policies on automation, scraping, spam, harassment, impersonation, or misrepresentation.
Send unlawful, deceptive, defamatory, abusive, harassing, hateful, discriminatory, or threatening content.
Spam, phish, or send unsolicited bulk messages in a manner that breaches applicable marketing or privacy laws.
Collect, harvest, or process personal data without a valid legal basis and required notices/consents.
Infringe intellectual property rights (copyright, trademark, trade secrets).
Attempt to bypass security measures, rate limits, or access controls.
Reverse engineer, decompile, or attempt to extract source code except where legally permitted.
Introduce malware or exploit vulnerabilities.
Use the Service to create or distribute content that encourages illegal activity.

We may suspend or terminate accounts for AUP violations, with or without notice.

12. Suspension, termination, and enforcement

We may suspend, restrict, or terminate your access immediately if:

you breach these Terms or the AUP,
your use creates risk to the Service, other users, third parties, or us,
a third-party platform requests or requires action, or
required by law.

Termination does not entitle you to refunds.

13. Intellectual property

We own the Service, software, design, branding, and all related IP. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service during your Subscription and in compliance with these Terms.

You own your User Content (subject to rights you grant to us below).

14. License you grant to us

You grant ReigniteMe a worldwide, non-exclusive license to host, process, transmit, and display your User Content solely to provide and improve the Service and to comply with law.

15. Privacy and data protection (summary)

We process personal data in accordance with applicable laws (including UK GDPR and EU GDPR where applicable). Where required, our Data Processing Addendum in Appendix A applies.

You are responsible for:

determining your role (controller/processor) under data protection laws,
providing required privacy notices to your contacts,
obtaining consents where required, and
ensuring your instructions are lawful.

16. Cookie policy (embedded)

16.1 What we use cookies for

We use cookies and similar technologies (e.g., local storage, pixels) for:

authentication and session management (essential),
security and fraud prevention (essential),
preferences (functional),
analytics/performance measurement (analytics),
billing portal usability (functional/essential).

16.2 Cookie choices

Where required by law, we will request consent for non-essential cookies. You can also control cookies via your browser settings. Disabling cookies may cause parts of the Service to not function.

16.3 Third-party cookies

Some Third-Party Services may place cookies or use similar technologies. Their processing is governed by their own policies.

17. Disclaimers

To the fullest extent permitted by law:

The Service is provided “as is” and “as available.”
We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant uninterrupted operation, error-free performance, or that outcomes will meet your expectations.

18. Limitation of liability

To the maximum extent permitted by law, ReigniteMe and HotTable App Ltd will not be liable for:

indirect, consequential, special, punitive, or exemplary damages,
lost profits, lost revenue, lost goodwill, lost opportunities,
account bans/restrictions, reduced reach, or platform enforcement,
data loss not caused by our wilful misconduct.

Liability cap: Our total liability for any claim is limited to the fees you paid to us in the three (3) months immediately before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law (e.g., death/personal injury from negligence, fraud).

19. Indemnity

You will indemnify, defend, and hold harmless ReigniteMe and HotTable App Ltd from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

your User Content,
your use of automation, messaging, or targeting,
your violation of any law or platform rules, or
your breach of these Terms.

20. Changes to the Service and Terms

We may modify the Service or these Terms from time to time. Updated Terms will be posted on the Site. Continued use after the effective date constitutes acceptance.

21. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Courts located in London, UK have exclusive jurisdiction, except where mandatory local consumer protection laws require otherwise.

22. Miscellaneous

Assignment: You may not assign these Terms without our consent. We may assign to an affiliate or successor.
Severability: If a part is unenforceable, the rest remains effective.
Entire agreement: These Terms (including appendices) are the entire agreement regarding the Service.
Order of precedence: Appendices control only for their specific subject matter (e.g., Appendix A controls for data processing).

Appendix A — Data Processing Addendum (EU/UK)

This Data Processing Addendum (“DPA”) applies where ReigniteMe processes Personal Data on behalf of Customer and Customer is subject to the EU GDPR, UK GDPR, or equivalent laws.

A1. Roles

Customer is the Controller (or Processor on behalf of another Controller).
ReigniteMe is the Processor for Customer Personal Data processed to provide the Service.

A2. Processing details (Art. 28(3))

Subject matter: provision of the Service (automation, scheduling, messaging, analytics).
Duration: for the term of the Subscription, plus limited retention as described in A9.
Nature: collection, storage, hosting, transmission, analysis, generation of drafts, and account activity orchestration.
Purpose: providing, securing, supporting, and improving the Service; complying with law.
Types of Personal Data: may include profile identifiers, names, usernames, job titles, company names, profile URLs, message content, engagement events, metadata, usage logs, IP addresses, device identifiers, and billing identifiers.
Categories of Data Subjects: Customer's users, prospects, contacts, and account holders.

A3. Customer instructions

Customer instructs ReigniteMe to process Personal Data solely to provide the Service and as documented in these Terms, the product UI, and Customer's configurations. Additional instructions must be agreed in writing.

A4. Confidentiality

ReigniteMe will ensure personnel authorised to process Personal Data are bound by confidentiality obligations.

A5. Security (Art. 32)

ReigniteMe implements appropriate technical and organisational measures, which may include:

encryption in transit (TLS) where supported,
access controls and least privilege,
logical separation of tenant data where applicable,
monitoring/logging for security events,
secure key/secret management practices,
vendor risk management for subprocessors.

(Customer acknowledges security measures evolve; details may be updated as the Service changes.)

A6. Subprocessors

Customer authorises ReigniteMe to use subprocessors to deliver the Service, including (non-exhaustive):

Unipile (LinkedIn connectivity),
OpenAI (AI text generation),
Google Gemini (AI image generation),
Perplexity (AI/search features),
Apify (public web data),
Pinecone (vector database),
Stripe (payments),
PayPal (referral reward payouts),
Amazon Web Services / S3 (storage),
Sentry (error monitoring),
Redis / Upstash (caching and queues),
cloud hosting/logging/analytics providers.

ReigniteMe will impose data protection obligations on subprocessors consistent with this DPA.

A7. International data transfers

Where Personal Data is transferred outside the UK/EEA, ReigniteMe will use an appropriate transfer mechanism, such as:

EU Standard Contractual Clauses (SCCs) (Module 2: Controller→Processor or Module 3 where applicable),
UK IDTA / UK Addendum to SCCs,
or another lawful mechanism recognised by applicable law.

A8. Assistance

ReigniteMe will provide reasonable assistance to Customer for:

data subject requests (access, deletion, etc.) where Customer cannot fulfill directly,
security and breach notifications,
DPIAs and regulatory consultations, to the extent required and feasible given the Service.

A9. Retention and deletion

Upon termination, ReigniteMe will delete or return Personal Data within a commercially reasonable time, except where retention is required by law or for legitimate purposes (e.g., fraud prevention, accounting). Backups may persist for a limited period.

A10. Personal data breach

ReigniteMe will notify Customer without undue delay after becoming aware of a Personal Data breach affecting Customer Personal Data and provide available information reasonably necessary to meet legal obligations.

A11. Audits

Customer may request reasonable information to verify compliance with this DPA. If an audit is required, it must:

be scheduled with reasonable notice,
occur no more than once per year (unless required by law or due to a material incident),
be performed by an independent auditor bound by confidentiality,
not unreasonably disrupt operations,
and be at Customer's expense.

A12. Liability

Liability under this DPA follows the liability limitations in the Terms, to the extent permitted by law.

Appendix B — Onboarding “Automation Risk Acceptance” Modal

Title: Automation Risk Acceptance

By connecting your LinkedIn account and enabling automation, you understand and agree that:

You are responsible for everything posted, messaged, commented, or sent from your account.
Third-party platforms (including LinkedIn) may restrict, suspend, or permanently ban accounts that use automation.
ReigniteMe uses safety controls and recommended limits to reduce risk, but no tool can guarantee account safety.
You accept all risk of platform enforcement actions and any resulting impact (reach, restrictions, bans, lost access).
You will comply with platform rules and all applicable laws (privacy, marketing, anti-spam).

Appendix C — Stripe Checkout Legal Text

Checkout disclosure:

By starting your free trial and completing checkout, you agree to the ReigniteMe Terms of Service and acknowledge the Automation Risk Disclosure. Your free trial lasts 2 days, then your subscription renews automatically at $59.99/month unless you cancel before the trial ends. No refunds once billing starts, except where required by law.